> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xquik.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get ticket

> Get a support ticket by ID with full message history, status, and timestamps

<blockquote className="agent-llms-directive">
  For the complete documentation index, see <a href="/llms.txt">llms.txt</a>.
</blockquote>

<Callout icon="circle-check" color="#16a34a">
  **Free** - does not consume credits
</Callout>

<Info>
  Support tickets are free for all authenticated users.
</Info>

<CodeGroup>
  ```bash cURL theme={null}
  curl -X GET https://xquik.com/api/v1/support/tickets/tkt_a1b2c3d4e5f6a1b2c3d4e5f6 \
    -H "x-api-key: xq_YOUR_KEY_HERE" | jq
  ```

  ```javascript Node.js theme={null}
  const ticketId = "tkt_a1b2c3d4e5f6a1b2c3d4e5f6";
  const response = await fetch(`https://xquik.com/api/v1/support/tickets/${ticketId}`, {
    method: "GET",
    headers: {
      "x-api-key": "xq_YOUR_KEY_HERE",
    },
  });
  const data = await response.json();
  ```

  ```python Python theme={null}
  import requests

  ticket_id = "tkt_a1b2c3d4e5f6a1b2c3d4e5f6"
  response = requests.get(
      f"https://xquik.com/api/v1/support/tickets/{ticket_id}",
      headers={"x-api-key": "xq_YOUR_KEY_HERE"},
  )
  data = response.json()
  ```

  ```go Go theme={null}
  package main

  import (
      "encoding/json"
      "fmt"
      "net/http"
  )

  func main() {
      ticketID := "tkt_a1b2c3d4e5f6a1b2c3d4e5f6"
      req, err := http.NewRequest("GET", "https://xquik.com/api/v1/support/tickets/"+ticketID, nil)
      if err != nil {
          panic(err)
      }
      req.Header.Set("x-api-key", "xq_YOUR_KEY_HERE")

      resp, err := http.DefaultClient.Do(req)
      if err != nil {
          panic(err)
      }
      defer resp.Body.Close()

      var data map[string]interface{}
      if err := json.NewDecoder(resp.Body).Decode(&data); err != nil {
          panic(err)
      }
      fmt.Println(data)
  }
  ```
</CodeGroup>

## Path parameters

<ParamField path="id" type="string" required>
  The ticket public ID (e.g. `tkt_a1b2c3d4e5f6a1b2c3d4e5f6`). Returned when you [create a ticket](/api-reference/support/create) or [list tickets](/api-reference/support/list).
</ParamField>

## Headers

<ParamField header="x-api-key" type="string" required>
  Your API key. Session cookie authentication is also supported. Generate a key from the [dashboard](https://xquik.com/dashboard).
</ParamField>

## Response

<Tabs>
  <Tab title="200 OK">
    <ResponseField name="publicId" type="string">Unique ticket public ID.</ResponseField>
    <ResponseField name="subject" type="string">Ticket subject.</ResponseField>
    <ResponseField name="status" type="string">Current status: `open`, `in_progress`, `resolved`, or `closed`.</ResponseField>
    <ResponseField name="createdAt" type="string">ISO 8601 creation timestamp.</ResponseField>
    <ResponseField name="updatedAt" type="string">ISO 8601 last update timestamp.</ResponseField>
    <ResponseField name="messages" type="object[]">Array of message objects, ordered chronologically.</ResponseField>
    <ResponseField name="messages[].body" type="string">Message content.</ResponseField>
    <ResponseField name="messages[].sender" type="string">Who sent the message: `user` or `support`.</ResponseField>
    <ResponseField name="messages[].createdAt" type="string">ISO 8601 timestamp of when the message was sent.</ResponseField>

    ```json theme={null}
    {
      "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
      "subject": "Cannot connect X account",
      "status": "open",
      "createdAt": "2026-03-18T10:00:00Z",
      "updatedAt": "2026-03-18T12:30:00Z",
      "messages": [
        {
          "body": "I keep getting a connection error when trying to link my account.",
          "sender": "user",
          "createdAt": "2026-03-18T10:00:00Z"
        },
        {
          "body": "Could you try disconnecting and reconnecting your account from the dashboard?",
          "sender": "support",
          "createdAt": "2026-03-18T11:15:00Z"
        }
      ]
    }
    ```
  </Tab>

  <Tab title="401 Unauthenticated">
    ```json theme={null}
    { "error": "unauthenticated", "message": "Authentication required. Provide a valid API key or bearer token." }
    ```

    Missing or invalid API key.
  </Tab>

  <Tab title="404 Not Found">
    ```json theme={null}
    { "error": "not_found", "message": "Resource not found." }
    ```

    No ticket exists with this ID, or it belongs to a different account.
  </Tab>

  <Tab title="429 Rate Limited">
    ```json theme={null}
    { "error": "rate_limit_exceeded", "message": "Too many requests. Try again later.", "retryAfter": 1 }
    ```

    Wait for the `Retry-After` value before fetching the ticket again.
  </Tab>
</Tabs>

<Note>
  **Related:** [Reply to Ticket](/api-reference/support/reply) to add a message, or [Update Ticket Status](/api-reference/support/update) to change the ticket status.
</Note>