Skip to main content
GET
/
support
/
tickets
/
{id}
Get ticket
curl --request GET \
  --url https://xquik.com/api/v1/support/tickets/{id} \
  --header 'x-api-key: <x-api-key>'
Free — does not consume credits
Support tickets are free for all authenticated users.
curl -X GET https://xquik.com/api/v1/support/tickets/tkt_a1b2c3d4e5f6a1b2c3d4e5f6 \
  -H "x-api-key: xq_YOUR_KEY_HERE" | jq

​
Path parameters

​
id
string
required
The ticket public ID (e.g. tkt_a1b2c3d4e5f6a1b2c3d4e5f6). Returned when you create a ticket or list tickets.

​
Headers

​
x-api-key
string
required
Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.

​
Response

​
publicId
string
Unique ticket public ID.
​
subject
string
Ticket subject.
​
status
string
Current status: open, in_progress, resolved, or closed.
​
createdAt
string
ISO 8601 creation timestamp.
​
updatedAt
string
ISO 8601 last update timestamp.
​
messages
object[]
Array of message objects, ordered chronologically.
​
messages[].body
string
Message content.
​
messages[].sender
string
Who sent the message: user or support.
​
messages[].createdAt
string
ISO 8601 timestamp of when the message was sent.
{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "subject": "Cannot connect X account",
  "status": "open",
  "createdAt": "2026-03-18T10:00:00Z",
  "updatedAt": "2026-03-18T12:30:00Z",
  "messages": [
    {
      "body": "I keep getting a connection error when trying to link my account.",
      "sender": "user",
      "createdAt": "2026-03-18T10:00:00Z"
    },
    {
      "body": "Could you try disconnecting and reconnecting your account from the dashboard?",
      "sender": "support",
      "createdAt": "2026-03-18T11:15:00Z"
    }
  ]
}
Related: Reply to Ticket to add a message, or Update Ticket Status to change the ticket status.