Support
Xquik support ticket API | update request status
Resolve or reopen a support ticket by ID. Preserve its messages and attachments while changing the ticket workflow status. Includes exact API examples.
- 200
- 400
- 401
- 404
- 429
PATCH
Xquik support ticket API | update request status
Free - does not consume credits
Support tickets are free for all authenticated users.
Path parameters
string
required
The ticket public ID (e.g.
tkt_a1b2c3d4e5f6a1b2c3d4e5f6). Returned when you create a ticket or list tickets.Headers
string
required
Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.
string
required
Must be
application/json.Body
string
required
New status. One of:
open, resolved, closed. The in_progress status is set by support staff and cannot be set via the API.Response
200 OK
string
Unique ticket public ID.
string
Updated ticket status.
400 Invalid input
status value.
401 Unauthenticated
404 Not found
429 Rate limited
Retry-After value before updating ticket status again.
Related. Get Ticket to fetch ticket details and message history, or Reply to Ticket to add a message.
- 200
- 400
- 401
- 404
- 429
Xquik support ticket API | update request status