Current status: open, in_progress, resolved, or closed.
Total number of messages in the ticket.
ISO 8601 creation timestamp.
ISO 8601 last update timestamp.
{
"tickets": [
{
"publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
"subject": "Cannot connect X account",
"status": "open",
"messageCount": 3,
"createdAt": "2026-03-18T10:00:00Z",
"updatedAt": "2026-03-18T12:30:00Z"
}
]
}